Delete your account
You can delete your LumiBaby account and everything in it at any time. You don’t need to sign in to read this page.
How to delete from the app
- Open LumiBaby and go to Settings → Privacy.
- Choose to delete your account.
- Confirm by typing your own email address. This works the same whether you use a password or sign in with Apple or Google.
This is immediate and can’t be undone
The deletion starts as soon as you confirm. There is no waiting period, and we can’t bring anything back afterwards. If you would like a copy first, export your data from the app before you delete.
If you have a very large photo library, it may take a little time to finish.
What is removed
- Your account
- Every child profile
- All care records and health records
- All photographs, deleted from storage, not just hidden
This is a real delete. Nothing is kept with a “deleted” flag, and no anonymous placeholder is left behind. If any photos can’t be removed from storage, the app tells you how many, rather than claiming everything is gone.
What is kept, and why
- Pseudonymised audit records, for 24 months. The access audit records attempts by other people to reach your child’s data, plus exports and deletions. When you delete your account, your identifiers are removed from these records, but the events are kept. An audit trail that could be erased by the person it describes would not protect anyone. They are removed automatically after 24 months.
- Backups, for up to 30 days. Backups are kept for 30 days. If one from that window is ever restored, your deletion is applied to it again.
Delete only health data
You can delete your child’s health data on its own and keep your account. Feeds, diapers, sleep, milestones and your child’s profile stay. Withdrawing health consent in the app does the same thing automatically.
Can’t get into the app?
If you’ve lost access to LumiBaby and can’t delete your account yourself, email privacy@lumibabycare.com from the email address on the account, and ask for it to be deleted.